N°1 Illume can only refund returns if the item is unused, returned to us in its original packaging and within 30days of the order being placed.
Any postage costs incurred by returning an item is the responsibility of the customer.
Kindly note, if an item is returned to us, a refund will be processed in 3-5 working days. Once it is processed from our side, you will need to contact your credit card provider or payment method as to how long it will take to deposit the funds back into your account.
If you are dissatisfied with your product, please contact us. We are happy to provide additional information and seek a resolution.
Kindly note, for hygiene reasons we are unable to refund any exfoliating gloves which have been used.
Unclaimed or returned orders
If an order is returned to us due to incomplete address or if it unclaimed by the customer we can only refund the cost of the order excluding any postal costs. If an order benefitted from free shipping, the shipping cost to us will be deducted from the order value.
For more information, please visit our FAQs or contact us